Message Facebook Support

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  1. Facebook Live Chat Support
  2. Facebook Help
This page was printed on Jan 08, 2021. For the current version, visit https://help.shopify.com/en/manual/online-sales-channels/facebook-messenger/message-us-button.

People sometimes create fake emails that look like they're from Facebook. Sections of this page. Accessibility help. Press alt + / to open this menu. Check for a message from Facebook. If you entered your email address, you should receive an email from Facebook containing a 6-digit code. If entering a mobile number, you should receive a text message from Facebook containing a 6-digit code. If you choose the email option, you may have to check your Spam folder.

If you are using the Messenger channel, then you can add a Message Us Freeware ftp client. button to your online store so that your customers can contact you easily using Facebook Messenger.

Customers can click the button to message you with Facebook Messenger.

I can't reply to a specific message or conversation in Messenger. Can I log out of Messenger? I can't see my messages in Messenger or connect to the Internet. What should I do if someone's bothering me in Messenger? How do I report a problem with the Messenger app? Why am I being asked to install the Messenger app? Learn how to use Facebook, fix a problem, and get answers to your questions. After you add a Facebook account to Support, Support monitors messaging activity on the Facebook account. Each new Wall post (a public message) on the Facebook account becomes a ticket in Support. With some plans, private messages sent to the Facebook account through Facebook Messenger will also become tickets.

Note

If your Facebook page is unpublished, then customers might be able to begin conversations with your online store using the Message Us button, but you will not be able to respond. Learn how to publish your Facebook page.

Enable the Message Us button

When you enable the Message Us button, the button appears on every page of your online store except for the checkout page.

Steps:

  1. From your Shopify admin, go to Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. In the Message Us button section, click Enable.

Customize the Message Us button

After you've enabled the Message Us button, you can change its design, position, and size from the Customizations page.

Steps:

  1. From your Shopify admin, go to Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. On the Customizations page, use the drop-down menus in the Message Us button section to select the design, the position, and the size of the Message Us button on your online store.

  2. After you've made the changes, click Save. When was fnaf 1 released.

You can see what your selections look like on your online store by clicking View on your store. You can change these settings again at any time.

Note

You can use the Messenger channel with Shopify Ping, and read and respond to messages from customers by using Ping on an iOS device. Learn more about Shopify Ping.

Disable the Message Us button

If you don't want to display the Message Us button on your online store, then you can disable it from the Customizations page.

Facebook Live Chat Support

Steps:

  1. From your Shopify admin, go to Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. From the Shopify app, tap Store.
  2. In the Sales channel section, tap Messenger.
  1. On the Customizations page, in the Message Us button section, click Disable.
Send

Facebook Help

You can enable the Message Us button at any time.





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